SW8271 |
03 Mar 2022
Assistant Service Delivery Manager
- Collaborate with different stakeholders and team members to achieve project objectives in an effective and efficient manner
- Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
- Identify, investigate, escalate and resolve major incidents in order to maintain service performance and customer satisfaction
- Ensure team’s compliance with external regulatory requirements, internal control standards and Group compliance policy
- Work closely with Business Units, third party vendors, IT teams and Global IT counterparts to ensure successful project implementation with high quality deliverables
- Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client
- Diploma or above in Information Technology or equivalent discipline
- At least 3 years relevant experience in service delivery, implementation and critical support environment.
- Experience on Network project management and delivery will be an advantage
- Good interpersonal and communication skills with clients and colleagues
- A proactive self-starter with the ability to work as a team
- Strong negotiation and organizational skills with possession of the good problem-solving ability
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