SW8342 |
11 Jul 2022
Network Support Engineer
- Managed the Metro-Ethernet Wide Area Network (WAN) Service Level of the WAN Link
- Providers based on the service and maintenance contract signed by client and the WAN link providers
- 7x24 standby for response to the monitor the up and down status of in scope network connections, perform 1st level problem determination, and escalate to the service provider
- Manage and communicate with WAN link provider and client partners for incident handling and management
- Perform Testing connection with external interfaces base on the SR request from client
- Provide monthly WAN Links capacity report generated by PRTG
- Provide Problem and incident handling management on the Fax Line and Telephone Line after end user report errors
- Maintain the up-to-date WAN Network Diagram
- Provide periodic WAN Link failover test
- Arms & Legs support of infra in relation to security checking, storage, network checking when requested
- Collect artifacts approvals to support task completion when requested
- Degree or Higher diploma in any IT related disciplines
- At least 1 years’ experience in Network management such as switches, routers
- Hands-on experience of on network monitoring and troubleshooting including routers/switches/firewalls
- Experience with N7K/N9K supports
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