SW8408 |
23 Nov 2022
Technical Engineer
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Provide on-site technical support
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Proactively inform management of trends, significant problems and expected delays
- Occasionally provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
- Test applications as required by the business before rollout
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
- 2 to 5 years of IT support experience
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
- Experience in financial/banking environment, trading floor and market data applications support is an advantage
- Project execution exposure is an advantage
- English: Advanced Level - strong verbal, written, listening communication experience
Registering your information in our database let use easier to match the most suitable job for you. Please fill in the following form to get registerd in our database or you may email your information in MS WORD format directly to jobs@swing-hk.com.