SW8411 |
28 Nov 2022
Desktop Team Leader
- Lead and coach the IT End User Service Support Team to provide support to end user.
- Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
- Communicate effectively with end users and other support parties.
- Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
- Escalation / Complaint handling under the general End User Support cases.
- Handle call logging report (Weekly & Monthly).
- Able to be working independence.
- Higher Diploma in Computer or related discipline.
- 5 years’ experience on end user support with at least 2 years’ experience on leader experience / senior role.
- People oriented and teamwork centric.
- Good verbal and written communication skill in English.
- Understand of ITIL principles is an advantage.
- Experience in banking or financial services industry is an advantage/preferred.
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