SW8481 |
04 May 2023
Deskside Support
- Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook.
- Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
- Provide Install, Move and Change of deskside services to end users.
- Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
- Communicate effectively with end users and other support parties.
- Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
- HKDSE, Diploma holder in Computer Science or related discipline.
- At least 1 year’ experience in IT support.
- Good command of spoken and written Chinese and English.
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