SW8481 | 04 May 2023 Deskside Support
  • Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook.
  • Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
  • Provide Install, Move and Change of deskside services to end users.
  • Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
  • Communicate effectively with end users and other support parties.
  • Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
  • HKDSE, Diploma holder in Computer Science or related discipline.
  • At least 1 year’ experience in IT support.
  • Good command of spoken and written Chinese and English.

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