SW8612 |
29 Jan 2024
Deskside Engineer (Retail Helpdesk and L2 Support, 20-30K)
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
- Respond to queries either in person or over the phone/email.
- Open service ticket, set priority and assign tasks to support engineer.
- Provide first-level daily support on both network, desktop hardware & software problem, including MS office, O365, business productivity tools cand support.
- Conference setup MS Teams, Zoom.
- Installation of new Printer, PC hardware and software.
- Re-configuration of PC HW, printer and SW due to office relocation.
- Provide VPN client, mobile device and network access support.
- Provide support on Windows 10 upgrade and software program deployment.
- Provide PC building for new joiners or new PC- via SCCM.
- Diploma or above on IT.
- 2 years of relevant support experience.
- Good technical skill in PC desktop aspects.
- Effective communication and good people skill.
- Travel between sites.
- Strong communication skills.
- 20-30K
- 5-day week
- Paid Sick Leave
- Medical Insurance Plan
- Friendly and Energetic Working Environment
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