SW8615 | 29 Jan 2024 Deskside Support Team Leader (23 – 26k)
  • Lead and coach the IT End User Service Support Team to provide support to end user.
  • Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
  • Communicate effectively with end users and other support parties.
  • Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
  • Escalation / Complaint handling under the general End User Support cases.
  • Handle call logging report (Weekly & Monthly).
  • Able to be working independence.
  • Higher Diploma in Computer or related discipline.
  • 3 years’ experience on end user support with at least 1 year experience on leader experience / senior role.
  • People oriented and teamwork centric.
  • Good Prospect Company
  • 5 weeks day
  • 10 – 20 days Annual leave
  • Competitive Salary Package and Benefits
  • Friendly and Energetic Working Environment

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