SW8653 |
30 May 2024
Helpdesk Support Engineer (Bank) (18-24K)
- Coordinating with vendor to delivery PC devices to users and answer user enquires about computer log-in issue and general inquiries.
- Responding remote project operation support.
- The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users.
- Provide day-to-day PC administration, Office365, Outlook and desktop services.
- Provide problem analysis/ fixing, answering hotlines and services request.
- Perform ad hoc IT support duties as assigned.
- Diploma or above in Information Technology or related discipline.
- One year working experience in customer service area in IT field is preferable.
- Prior experience in providing technical support to clients over the phone will be a definite advantage.
- Knowledge on Windows, Office 365, other Microsoft applications & account admin.
- Customer-oriented with good troubleshooting, communication, and interpersonal skills.
- Good command of both spoken and written English and Chinese (including Mandarin).
- 18-24K
- 10-15 Days Annual Leave
- 5-day Work Week
- Friendly and Energetic Working Environment
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