SW8656 | 31 May 2024 Senior Deskside Support Engineer (24-30K)
  • Work with customers to resolve user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, Encryption, printing.
  • Perform on-site desktop/network support including Hardware/Software troubleshooting, follow-up action, coordination and escalation.
  • Reporting & analysis on operations for further service delivery performance enhancement.
  • Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required.
  • Higher Diploma in Computer or related discipline.
  • Experience on end user support with at least 3 years’ experience.
  • Experience on reporting via Power BI, Cognos, Crystal Report, Business Object or Excel is an advantage.
  • Strong customer-oriented mindset with excellent communication and interpersonal skills.
  • Problem solving, analytical, interpersonal, motivated and can work under pressure.
  • Advanced troubleshooting and multi-tasking skills.
  • 24-30K
  • 10-15 Days Annual Leave
  • 5-day Work Week
  • Friendly and Energetic Working Environment

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