SW8683 |
06 Aug 2024
Deskside Support Engineer (24-30K)
- Manage on-site team to deliver day-to-day support and troubleshooting operation to ensure a smooth and efficiency operation.
- Work with customer to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, MDM, Mobile Apps, Encryption, printing.
- Perform on-site desktop/network support including desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation.
- Analysis on operations for further service delivery performance enhancement.
- Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required.
- Higher Diploma in Computer or related discipline.
- Experience on end user support with at least 4 years’ experience.
- Strong customer-oriented mindset with excellent communication and interpersonal skills.
- Problem solving, analytical, interpersonal, motivated and can work under pressure.
- Advanced troubleshooting and multi-tasking skills.
- 24-30K
- 14-16 Days Annual Leave
- 5-day Work Week
- Friendly and Energetic Working Environment
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