SW8723 |
22 Nov 2024
Deskside Support Engineer (22-28k)
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
- Daily support for VIP users.
- Respond to queries either in person or over the phone/ email.
- Open service ticket, set priority and assign tasks to support engineer.
- Provide first level Microsoft office, O365, business productivity tools cand support.
- Conference setup MS Teams, Zoom.
- Provide First-level daily support on both network, desktop hardware & software problem.
- Installation of new Printer, PC hardware and software.
- Provide VPN client, mobile device and network access support.
- Provide support on Windows 10 upgrade and software program deployment.
- Provide PC building for new joiners or new PC- via SCCM.
- Diploma or above on IT.
- 3 years of relevant support experience.
- Good Problem Diagnosis skill.
- Good technical skill in PC desktop aspects.
- Effective communication and good people skill.
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