SW8726 | 04 Dec 2024 Application Support/ Customer Support Manager (25-35k)
  • Perform project management administration and operation for supporting the implementation of IT systems.
  • Provide support in stakeholder and vendor management ensuring that project tasks are implemented efficiently while upholding the standards.
  • Provide technical support in procurement process, budgeting estimation, and various IT related aspects.
  • Implement backlogs, follow up on reported bugs, configure on workflow, and manage systems’ change requests and processes.
  • Perform system administration tasks including user account and access right management.
  • Perform analytical review to determine business requirement and design for enhancement to the System.
  • Work collaboratively with teams, grantees, external stakeholders (incl. system vendors) and IT team in daily operation and system support.
  • Design and create reports and dashboards based on user needs.
  • Support internal users and grantees in using the Portal through hosting training, hosting regular support Q&A online sessions, trouble-shooting and managing helpdesk services.
  • Manage data entry assignments and other database maintenance tasks as needed.
  • Provide technical support in System Development Life Cycle (SDLC) for any initiative in system development.
  • Perform all other duties assigned by supervisor or manager.
  • A minimum of four years’ relevant experience in IT-related project management.
  • A degree in Business, Operations Management, Information Technology & Systems, or related disciplines.
  • Project management skills and be able to handle multiple projects with tight deadline.
  • Effective oral and written communications in both English and Chinese as well as the ability to work effectively across internal stakeholders and external organizations.
  • Experience in IT system development, managing vendors, preparing user requirements collection and documentation, business improvement processes and data analysis.
  • Good computer skills in project management tool, Excel, Word & PowerPoint.
  • 25-35K
  • Friendly and Energetic Working Environment
  • 5-day week

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