SW8889 | 14 Nov 2025 IT Customer Service Executive (16-20k)
  • Provide technical support via phone and email to address query/incident reported from users.
  • Identify, diagnose, and resolve IT-related issues (e.g. Outlook, OneDrive, Excel, Teams and SharePoint etc.).
  • Follow up with the status of cases.
  • Coordinate with internal and external parties.
  • Diploma or above in IT; any other fields are welcome.
  • DSE graduates will also be considered.
  • At least 1 year experience of IT support or customer service.
  • Relevant working experience in call centre is an advantage.
  • Knowledge of Windows, O365/M365 and account administration.
  • Strong problem-solving abilities and customer service orientation.
  • Proficient in word processing with Chinese and English (Chi & Eng: 30 wpm).
  • Good communication skills in Cantonese, English, and Mandarin.
  • Benefits:
  • 5-day Work Week
  • 16-20K Depends on Experience
  • 10-20 Days Annual Leave

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