SW8899 |
08 Dec 2025
VIP Deskside Support Engineer (Bank, 25-35K)
- Provide on-site technical support services (incident & request) for VIP users.
- Troubleshoot hardware & software related issues, including M365/O365, desktop / laptop windows OS platform, Apple MAC OS platform, Android/IOS, Anti-Virus, VC support (MS Team, Webex, Zoom) etc.
- Support users with network connectivity issues i.e. device configuration, IP addressing, LAN/WAN, VPN, direct TCP/IP output and network printing.
- Assist in resolving any ad-hoc tasks and urgent issues.
- Diploma holder in IT, computer science or a related field.
- 3+ years of related work experience with VIP support experience is preferred.
- Solid knowledge on desktop, networking, and general PC applications (Window 11, M365); Mobile device support such as iPhone, iPad, Android.
- Skills in problem solving via remote. (phone, email and in person)
- Holder of any IT professional certification is a plus.
- Ability to work under working pressure, willing to listen and learn.
- Excellent communication skills in Cantonese, English, and Mandarin.
- Benefits:
- 25-35K Depends on Experience
- 10-20 Days Annual Leave
- 5-day Work Week
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