SW8921 | 23 Jan 2026 Junior IT Support Engineer (Finance/Bank, 17-22K)
  • Provide first and second-level technical support for end users, covering computer hardware, operating systems, network connectivity, and software applications.
  • Maintain and support end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals.
  • Manage core Microsoft workplace technologies, including M365 or O365 platform (Outlook, Teams, Word, Excel, SharePoint, OneDrive, etc.).
  • Collaborate closely with the service desk to deliver support (via phone, email, ticketing system).
  • Escalate complex issues to senior IT staff when necessary.
  • Document supports tickets and inventory in the ticketing system.
  • Diploma in Information Technology, Computer Science, or related fields.
  • 1 year relevant experience in IT support, helpdesk or similar role.
  • Basic knowledge of Windows operating systems and common network issues.
  • Experience in supporting issues of Windows, O365/M365, mobile devices.
  • Strong problem-solving abilities.
  • Good communication skills in Cantonese, English, and Mandarin.
  • Immediate availability will be an advantage.
  • 5-day Work Week
  • 17-22K Depends on Experience
  • 10-20 Days Annual Leave

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