SW9571 | 16 Nov 2018 Helpdesk Support Specialist
  • Provide on-time 1st tier technical support to end-user via phone and email
  • Log all reported technical enquires and escalate to 2nd tier support if needed
  • Perform remote IT trouble-shooting and quick fix according to user’s request
  • Diploma or above in Information and Technology or other related disciplines
  • 0-2 years working experience in IT field, preferable with remote support experience
  • Basic knowledge in PC operation system and core desktop software, such as MS Office
  • Strong interpersonal skill with good telephone manner
  • Good command in both written and spoken Chinese and English
  • Various vacancies and working locations: Kwun Tong, Tseung Kwan O, Cheung Sha Wan, Wan Chai, Sheung Wan, Central, Quarry Bay, Fortress Hill, Tai Po, Sha Tin
  • Fresh Graduate is also welcome

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