SW9984 |
16 Jun 2020
Helpdesk Support
- Provide 1st tier technical support services to internal users & external customers
- Perform the system and jobs monitoring, i.e. system health check
- Handle the hotline, service desk services and problem escalation
- Provide technical and operational support to internal IT systems
- Install, modify, and repair computer hardware and software
- Prepare routine reports and documents of the supported IT Service
- IT support or relevant experience (Fresh Graduate will be considered)
- Diploma / degree holder in Computer Science or related IT discipline
- Basic PC troubleshooting skills would be an advantage
- Good computer knowledge, communication skills and telephone manner
- Good command of English and Chinese
- Immediate available would be an advantage
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