SW9984 | 16 Jun 2020 Helpdesk Support
  • Provide 1st tier technical support services to internal users & external customers
  • Perform the system and jobs monitoring, i.e. system health check
  • Handle the hotline, service desk services and problem escalation
  • Provide technical and operational support to internal IT systems
  • Install, modify, and repair computer hardware and software
  • Prepare routine reports and documents of the supported IT Service
  • IT support or relevant experience (Fresh Graduate will be considered)
  • Diploma / degree holder in Computer Science or related IT discipline
  • Basic PC troubleshooting skills would be an advantage
  • Good computer knowledge, communication skills and telephone manner
  • Good command of English and Chinese
  • Immediate available would be an advantage

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