SW8037 |
02 Sep 2020
Senior Deskside Engineer (ibank)
- Provide Level 2 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Support all End User PC related activities pertaining to day to day operations for all services specified in previous sections and managing within a PC service Lifecycle framework
- Provide a professionalism service on handling incidents, service requests and end user communications, including senior executive and VIP support
- Analysing, solving technical problems regularly and identify trends for recurring problems, if any, and reduce or eliminate such problems.
- To handle ad-hoc IT projects from time-to-time
- Diploma or above in Information technology / Computer Science or related disciplines
- Minimum 3 years working experience in IT related Industry
- At least 2 years working experience on level 2 user support
- Working experience on O365 and application, including mobile apps
- Knowledge on O365, LAN, WAN, AD, Server, Bloomberg, Desktop application and OS support.
- Effective communication and good people skill.
- Good command of written and spoken English and Chinese
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