SW8047 |
08 Sep 2020
Senior Desktop Engineer
- Provide Level 2 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Work on knowledge base & support day to day EUS project
- Prepare and record the incident report, escalation point of incident analyses
- Create procedure to end user for accident prevention
- Provide a professional service on handling incidents, service requests and end user communications, including senior executive and VIP support
- Analyzing, solving technical problems regularly and identify trends for recurring problems, if any, and reduce or eliminate such problems.
- Diploma or above in Information technology / Computer Science or related disciplines
- Minimum 6 years working experience in IT related Industry
- At least 3 years working experience on level 2 user support
- Working experience in record the incident report and incident analyses
- Working experience on O365 and application, including mobile apps
- Knowledge on O365, LAN, WAN, AD, Server, Bloomberg, Desktop application and OS support.
- Effective communication and good people skill.
- Good command of written and spoken English and Chinese
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