SW8103 |
20 Jan 2021
Assistant Service Delivery Manager (Helpdesk/Deskside)
- Manage APAC EUS service performance (primary-Deskside support), SLA, CSAT, EUS Compliant, etc.
- Able to work with client project and architecture team to enable country Deskside support team to support EUS application launch
- Monitor, control and support service delivery; ensuring systems and procedures are in place and followed
- Identify, investigate, escalate and resolve major incidents in order to maintain service performance and customer satisfaction
- Higher Diploma or above in Information Technology or equivalent discipline
- Minimum 5 years working experience in IT related
- At least 2 years relevant experience in service delivery, implementation, project lead or IT supervisor level.
- Working experience in handle EUS escalation case EUS service e.g. service desk/deskside support/Groupware for APAC
- Working experience in lead multi countries deskside support leaders
- Working experience in finance industry will be an advantage
- Good interpersonal and communication skills with clients and colleagues (locally and overseas)
- A proactive self-starter with the ability to work as a team, independently and under pressure.
- Excellent command of both spoken and written English and Chinese
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